Fazer’s sourcing chain is complex due to the vast selection of products and the extensive array of raw materials required for the production. We are committed to ensuring that we use only carefully selected quality raw materials from responsible sources.
Procurement works in accordance with Fazer’s corporate responsibility vision and strategy. Fazer procurement team is committed to Fazer ethical principles and we expect the same from our suppliers. In the procurement process it is important to consider social and environmental aspects, raw material safety and traceability, sustainable trading practices and partnerships.
The cornerstone of our responsible sourcing is food safety. Our products need to be safe and the consumers need to be able to trust our products. Therefore we need to assure that the raw materials we purchase fulfil our quality and safety specifications. In addition to ensuring food safety, our objective is to ensure sustainability and traceability of our raw materials as well as considering environmental factors. Below we have created an overall picture of the work we do in sourcing.
Our auditing process includes assessing the level of our suppliers’ performance regarding production, quality and environmental issues.
Highlighting supplier responsibility
At Fazer, we want to monitor and secure the quality, origin and responsibility of our entire supply chain. We have a systematic information gathering process before selecting and approving our suppliers. Our auditing process includes assessing the level of our suppliers’ performance regarding production, quality and environmental issues.
In 2009 we enhanced the selection process by including a questionnaire on the suppliers’ corporate responsibility, now a standard part of the process. Fazer continuously follows up the performance of the suppliers.
In 2012 we implemented a new analysis tool for raw material risks which has helped us identify the most important environmental and social responsibility risks for each raw material category. During 2013 we analysed the results and allocated measures to those raw materials that we saw as requiring attention, for example in meat and vegetable categories. This analysis has complemented our sourcing process, already before specific targets have been set to raw material categories, like cocoa and palm oil.
Fazer Food Services, part of Fazer Group, is the leading catering services expert in the Nordic countries and the Baltic States. As an example of our operating model for raw material sourcing, the restaurants of Fazer Food Services business have clear guidelines on which suppliers and products to use. Through assortment management all chosen raw materials in all product groups are linked to recipes used in the restaurants, and we continuously monitor how the assortments are followed. The described operating model also secures the safety of the food we serve our customers.
Collaborating for traceability and transparency
The traceability of raw material and ingredients is of high priority for us both from the perspective of food safety and of our supply chain’s responsibility.
Our raw material sourcing is governed by food legislation. This means that we must be able to trace all raw materials that we use one step forward and one step back in the value chain – back to the supplier and to where the products are then sold. Collaboration with suppliers and other partners makes it possible to trace the origins even further.
At Fazer Food Services we take a sample of every product and batch. The samples are kept for two weeks in case need arises to prove the hygienic quality of the product, for instance, if it is suspected that someone has fallen ill from the food. Deterioration of the quality of food can be caused by either bacteria or viruses.
Our process of accepting a new raw material is multi-phased. During the acceptance process of a new raw material or product we study both the properties of the product and the supplier’s operating model, such as their quality certificate and environmental programme.