Fazer Food Services, which is part of Fazer Group, is the leading catering services expert in the Nordic countries and the Baltic states. Our customer base consists of companies of different sizes, institutions, day-care centres, schools and educational institutions, as well as sheltered accommodation and service homes for the elderly. In addition, we work together with civil service departments and municipal institutions as well as the Finnish Defence Forces.

Passion for customer =
operating close to the customer

Operating close to the customer means that centralised support services free up time for the restaurant personnel to serve the customers.


The operating method is described in the service description. It is possible to change the service description in accordance with the changed needs of guests. Flexibility means knowing the customer’s operations, preparation for changes and anticipation.


Price is the sum of the entire service. It consists of alternative service solutions and operating models that take into account different kinds of level and content requirements. We are sure that our product and service portfolio has the right solution for the customer’s needs for an agreeable price. 


Consistent quality and reliability of service mean that we keep our promises by providing guidelines for operations. It means recognising the critical points of the process, and creating reliable procedures for them. The basis of all our operations is that all operations have guidelines and that the guidelines have been centrally created. Performance steering is like a path that runs forward. Even if a person is changed, the path is still there and the new person can continue from where the last one finished off.