As a food company, ensuring the safety and quality of our products is at the core of Fazer’s business. From the sourcing of raw materials to production, processing, packaging, distribution and delivery, it is the food safety that governs all our operations.

For Fazer, food safety is built on closely regulated and monitored production, delivery processes, quality ingredients and thorough product information.

Our personnel is the key in how we manage food safety. We focus on long-term quality development and training, listening to our customers and consumers and learning from their experience, as well as on co-operation with our suppliers, which we believe are key elements in creating safe products and services.

Complying with food safety guidelines and regulations

Food production is highly regulated, and we comply with all applicable regulations. We practice the HACCP approach, to prevent food safety hazards in production processes and in the whole food supply chain.

We have carried out a long-term food safety programme to maintain the high quality and food safety of our products and services. 

In order to meet the highest global requirements, we have certified all our internal production sites against the Global Food Safety System (FSSC 22000). 

A list of our current quality, food safety, occupational safety and environmental certifications is available here.

We are constantly evaluating food fraud risks and are prepared to prevent emerging threats. We continuously improve allergen management and we have implemented a Group level Allergen Management Guideline.

We monitor and secure the food safety, traceability and responsibility throughout our entire supply chain. We apply a systematic information gathering process before selecting and approving our suppliers and raw materials. Our auditing process includes assessing the level of our suppliers’ performance regarding production, quality, food safety and sustainability issues.

Comprehensive product information

Correct and up-to-date product information is an important part of food safety especially for people with special diets, including allergens. Thus, we have a special guided process in place for securing the validity of product information in new products and in those being developed, with special attention paid to allergens.

The most important product information is always printed on the product’s packaging. Information about our products is also available on Fazer’s website, and our customer service personnel are happy to give you information about our products and their usage. We ask you to familiarise yourself with the product information upon purchase and contact our customer service if you have any questions regarding the proper use and storage or suitability of the product.